Support Ticket

Cancelling my account

Created By: Disgusted49's Picture Disgusted49 Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 2 years ago
Department: General Replies: 0

I have been trying to cancel my account to no avail. They do not have a cancellation option on their website that I can find, and when I tried to call, I got an automated response and was put on eternal hold. I have sent them at least 3 emails telling them I want to cancel plus 2 through their website. I have gotten nothing but automatic responses. In addition, I daily get new automated harrassing emails to pay the last 2 months when I attempted to cancel at that point. They no longer have an active credit card on me so they cannot get my money. I don't have a business, and only used once or twice, when I thought it would be better than going to the Post Office to get stamps. But I found the whole printing process tiresome and confusing, and not worth the approximately 10 stamps I use a month. It seems it would behoove them to have a live person contact me and let me know that they are cancelling my account. It seems they have a scam going, since they do not have actual people manning their site, nor do they pick up their phone during business hours when I tried to call.


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