stamps.com Complaint

stamps.com Complaint

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intentional rip off!


I too foolishly signed up for a free trial- think it was offered as a "reward" through my charge card's reward points. I never once used one aspect of the service, got no email reminders or mail. 3 months later, I called to cancel (hoping for a refund of UNUSED service), and was given extremely hard sell to not cancel and try to renew. I simply couldn't end this guys' pressure! No means no right? Anyway, I am FURIOUS to see yet another charge on this month's bill. Disgusted I have to call back again


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Comments


StampsCom says: (5 years ago)
 0
Hi Mwerky, Stamps.com would like to apologize for this issue you have encountered. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com and we definitely want to help. We have passed on your feedback to our Management staff regarding the cancellation experience you had.

We are sorry to hear you were not able to take advantage of our software. Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it.

So we can better assist you, could you please contact us at social@stamps.com? We will do our best to look into this issue and respond to your inquiry within 24 business hours.

Sincerely,
Nicole
Stamps.com Customer Support






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