stamps.com Complaint

stamps.com Complaint

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Total Rip-off


I fell for the slick advertising "$100 free postage." So I thought why not give them a try? I got the material and could see it was a joke. You pay for the labels, you pay for the laser ink, and you do the work of printing a stamp every time you need one. I didn't finish setting up my account and didn't use the $5 free postage they gave(not $100). They told me that you only get the $100 worth of stuff after paying $17.95 for several months. No thanks. Well, we got charged $17.95 so I called to ask them to remove the charges and cancel any future ones. They made it very difficult to cancel and they WOULD NOT refund my $17.95 even though I never used their service and did not finish verifying my account (on purpose). Oh, and all the raving reviews on stamps.com appear to be posted by stamps.com themselves as advertising. I could find no place to add my negative review. Of course! This would be right in line with the ways of this unscrupulous company. All the "reviewers" who say the service saves them from having to go to the post office are not making an intelligent argument. Avoiding the post office does not require paying stamps.com! Stamps can be mailed to you and you can go to usps.com to print postage for packages. It's a free service. All you need is a postage scale. Why not let the P.O. do the printing of stamps for you - for free? We keep first class and second ounce stamps on hand and rarely see the inside of a post office. Don't get ripped off by this company as we did.


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Comments


kauaian says: (6 years ago)
 0
Thanks for the heads-up. We decided not to go with them, and your post confirms our suspicions.



StampsCom says: (6 years ago)
 0
Hi songbergs,

I would like to apologize for any frustration that Stamps.com may have caused you.

Regarding the reviews that we have listed on our site, these are all reviews from real customers that we have found on sites such as measuredup. Each review has a link to the full post. http://www.stamps.com/media/customer-reviews/

As for the service that we offer, there are many benefits to using online postage. While it is true that the Post Office will mail postage to customers, there are a number of other benefits made available only to online and commercial postage. Here are a few examples:

-Discounted rates on Express and Priority Mail
-Integrations with ecommerce platforms such as Amazon and eBay (automatically import order information to expedite shipping process)
-Free Delivery Confirmation for Priority Mail, discounted rates for other shipping classes

Another advantage of using online postage is that it can be mailed without a trip to the Post Office regardless of weight. With regular postage stamps, there is a 13 ounce limit. Heavier packages need to be taken to the Post Office as a security precaution.

These are just some of the benefits available to Stamps.com customers.

Again, I am sorry that our services did not meet your needs. If there is anything I can assist you with, please let me know.

Thanks!
Chuck
Stamps.com






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