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stamps.com Complaint - Stamps.Com--Misleading On Line Stamp Service - stamp service
stamps.com Complaint

stamps.com Complaint


Stamps.Com--Misleading On Line Stamp Service - stamp service

A few years ago I signed up for Stamps.Com in order to get postage on-line. I did not read the agreement carefully and never realized that there would be a monthly fee levied whether or not I used the service. Stupid on my part, but frankly that aspect of the service was not clearly noted. (The sign-up process was so difficult and complicate that I never new I had actually successfully completed it!)

For two and a half years I unknowingly paid $15/month for a service I never used. There is NO notice of annual renewal, which would have allowed me to cancel. There was NEVER a communication from the company reminding me that I was paying for a service I never used. I NEVER RECEIVED A STATEMENT OF ANY KIND. (The debit hit my account but my husband manages our finances and never thought to question me about the charge.) It came to my attention only when my credit card number changed and Stamps.com could no longer charge the monthly fee. Then the communication was endless and very clear!



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StampsCom says: (8 years ago)
Hi mbrizzoli,

Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs. We do ensure that our customers see our Terms and Conditions before they create their accounts. During the process of registration, we present fee and Trial Period information. Our billing structure is also explained before we ask for a credit card. Stamps.com follows up immediately with a Welcome E-mail that reiterates this process. We also ask customers interested in our service to read the Service Agreement and the information contained in their Welcome E-mail. We do send all new customers a Welcome E-mail that includes relevant details, including the fact that there’s a fee associated with the service. We do not send monthly email statements as we’ve found that most of our customers do not want to receive additional emails. Automated emails can however be enable if a customer requests it. Our charges are also listed on credit card statements with the descriptor of "Stamps.com". The descriptor also includes our Customer Support phone number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. We do apologize if there was a misunderstanding with regard to our policies, but we would be happy to provide you with any further clarification. So we can better assist you, please contact us at social@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
Vince Y
Customer Care Manager

igrip says: (8 years ago)
Almost the same happened to me.
Sign up through an ad. I could use a known Anti Virus program for free, if i sign up for stamps.com. This happened in 2009 October. I was charged monthly $17.95 until 2011 June when my credit card expired. I never used any of their services...

I had one welcome email from them, that's all. No communication of any kind what so ever.

The have a lot of artificial communication on their blog, twitter account, different complaining sites... it's all fake. Stamps.com's customer service is a joke, all they give you is canned answers. Stamps.com is doing a fraudulent activity and they know about it. Isn't this crime? I don't know how r they on the stock market?

Here is my real name: Istvan Pirger, and i have an email address: pirgeri@gmail.com and I am a real person.

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