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stamps.com Complaint - Missing Letters
stamps.com Complaint

stamps.com Complaint


Missing Letters

I used stamps.com for few weeks, unfortunately 2 out of my 4 letters enclosed with gift cheques were missing. I still want to stick to uSPS for their reliable and loyal services nationwide.

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StampsCom says: (7 years ago)
Hi Pepito,

Stamps.com is sorry to hear that you encountered this issue with the delivery of your letters. When using Stamps.com to mail letters, the U.S. Postal Service handles the actual delivery of your letters and packages that have been mailed.

Stamps.com is a licensed vendor of the USPS. Stamps.com is not a shipper but an advanced postage printing system that allows you to print and create postage from your office or home.

Please contact Stamps.com Customer Support at 1-888-434-0055 (open Mon-Fri, 6am to 6pm PT) so we can investigate this issue in more detail. Our Customer Service dept. can assist you in contacting the USPS to find your lost items. Alternatively, you can also contact the USPS directly if you prefer at 1-800-ASK-USPS to start an investigation.


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