stamps.com Complaint

stamps.com Complaint

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I was promised and signed up for...


I was promised and signed up for a free 4 week trial plus $5 free postage by stamps.com on Aug. 9th. I received an email from stamps.com next day stating that I qualified for a free 4-week trial, free scale, plus $25 free postage if I stay beyond 4 weeks and signed up.

When I phoned to cancel before the 4 weeks was up, they told me that they could not access my accounts because their system was down. I asked them to cancel both accounts as soon as the system came back up and that I would not use their free postage. Instead of cancelling both accounts, they charged my credit card two separate monthly fees of $15.95 each. I never used the $5 free postage, believing that my accounts had been cancelled as requested. When I phoned to inquire this morning, they refused to remove both charges or, in the alternative, to give me the $25 free postage.

Beware of stamps.com. Their toll-free number is 888-434-0055.


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Comments


StampsCom says: (6 years ago)
 0
Hi DavidMoy,

We are sorry to hear about your Stamps.com experience and would like to assist you. Could you e-mail us your full name at social(at)stamps.com and we will further research your account?

Also, it is important to note that Stamps.com DOES NOT have a free trial. Our 4 week trial is no-risk, meaning you can try the full version of the software and if you do not like it, you may cancel at any point in the 4 weeks and not be charged anything. However, if you do not cancel, you will be charged for the first month.

Please contact us and we will research your charges.
Thanks!
Eric
Stamps.com






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