Complaint Complaint


I was promised and signed up for...

I was promised and signed up for a free 4 week trial plus $5 free postage by on Aug. 9th. I received an email from next day stating that I qualified for a free 4-week trial, free scale, plus $25 free postage if I stay beyond 4 weeks and signed up.

When I phoned to cancel before the 4 weeks was up, they told me that they could not access my accounts because their system was down. I asked them to cancel both accounts as soon as the system came back up and that I would not use their free postage. Instead of cancelling both accounts, they charged my credit card two separate monthly fees of $15.95 each. I never used the $5 free postage, believing that my accounts had been cancelled as requested. When I phoned to inquire this morning, they refused to remove both charges or, in the alternative, to give me the $25 free postage.

Beware of Their toll-free number is 888-434-0055.

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StampsCom says: (6 years ago)
Hi DavidMoy,

We are sorry to hear about your experience and would like to assist you. Could you e-mail us your full name at social(at) and we will further research your account?

Also, it is important to note that DOES NOT have a free trial. Our 4 week trial is no-risk, meaning you can try the full version of the software and if you do not like it, you may cancel at any point in the 4 weeks and not be charged anything. However, if you do not cancel, you will be charged for the first month.

Please contact us and we will research your charges.

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