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stamps.com Complaint - I was deceived by Stamps.com - stamps.com service
stamps.com Complaint

stamps.com Complaint

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I was deceived by Stamps.com - stamps.com service


I was deceived by Stamps.com Please, be cautious when using this company. I ordered a book of personalized stamps for $18.99, which is about $10 more than a regular book of stamps. I was pretty hesitant to buy them in the first place because of the price. After reviewing my credit card statement, I found out that I have been billed 2 months since, and that I inadvertently signed up for a regular service. The website was very deceiving, as it makes you sign up for the account just to order a book of stamps. The customer service is terrible, as I was unable to get my money back, and it was a lot of work just to cancel my account. Therefore, I ended up paying $48 for a book of stamps that should have cost $9. Don't use this "service."


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Comments


StampsCom says: (6 years ago)
 0
Hi kali0109,

Stamps.com is sorry to hear you encountered this issue. It sounds like you may have registered for a Stamps.com account as well as a PhotoStamps account by mistake.

There is no monthly fee for a PhotoStamps account. Could you e-mail us at support@stamps.com with your full name and we can further review your account?

Thanks!
Kristen
Stamps.com





StampsCom says: (6 years ago)
 0
Hi Kali0109,

We are sorry to hear you encountered this billing issue. It sounds like you may have registered for a Stamps.com account as well as a PhotoStamps account.

There is no monthly fee for a PhotoStamps account. Could you e-mail us at support(at)stamps.com with your full name and we can further review your account?

Thanks!
Kristen
Stamps.com






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