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stamps.com Complaint - Fraudulent and deceptive - charged for unwanted service membership
stamps.com Complaint

stamps.com Complaint

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Fraudulent and deceptive - charged for unwanted service membership


I went to the Stamps.com site to find out what their services cost and whether their software worked on mac's. I had to create a login to get the information. By then they considered me a customer and started charging me for the service without me confirming I actually wanted to use it. As soon as you send for the "free" kit you are signed up. I thought they were just confirming that I wanted the service but no, they were charging me for a service I didn't want.

I decided that their price was too high for my small usage and would not have signed up. I don't know how they got my credit card. Ordinarily I stop at the point where a website asks for a credit card.
I don't want to retrace their website to see how I fell into their trap.

They won't let you cancel online. They make you call during Their business hours. They say it is for security but the "security questions" they wanted verified could have been asked online. Finally I called to cancel the service. They still expect me to pay for 2 months of service I never used.


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Comments


HeyMIC says: (6 years ago)
 0
This is exactly what happened to me! Unfortunately the review that comes up first on Google is 4 1/2 stars with 107 reviews. Shame on me for not noticing these reviews were at THEIR website! I have not been able to log on to their website on ANY computer or network since I discovered this "scam," never used their service AND only realized what had happened when I saw their first charge on my checking account. Got NO emails confirming anything, not in spam either. Note I am a computere professional and a very savvy in this Internet world so, if I got "had" NEVER having been "had" before, this is very good ruse. Buyer BEWARE! This company is unethical at best. At worst, they know exactly what happens on their website and have set it up to do just that. I believe the latter and am considering notifying the US Postal Service. Unfortunately, right now, they have more crises on their collective minds! Too bad.




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