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stamps.com Complaint - False and fake ads - stamps.com service
stamps.com Complaint

stamps.com Complaint


False and fake ads - stamps.com service

Stamps.com is full of false advertising. Their ads promise you no hassle, low cost mailing, "without having to pay for a meter". In reality, you pay a monthly fee, you can't simply "print postage", unless you print a full envelope with address details. If you want to print stamps, you need to buy stamp paper from them (for a hefty price). If you want to print parcel postage - you need special lables from them (ditto on the price), and if you want to send international first-class mail - you CAN'T, because you either need their specialty stamp paper, or the program treats your mailing as a package, and you need to print out export forms (for a birthday card...)!
We tried them at our office, and went back to our postage meter and USPS Online - it's cheaper and less hassle.

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StampsCom says: (7 years ago)
IMPORTANT NOTE! The comment from "Stampsales" is fraudulent and NOT from a Stamps.com employee!

Hi Ybother,

Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs. With Stamps.com, our software basically turns your computer and printer into a high-powered virtual postage meter that is a fraction of the cost of a traditional postage meter with a lot more features. We apologize for any misunderstanding regarding our supplies support. You do not need to buy special label paper directly from Stamps.com in order to print stamps or if you wish to print Shipping Labels for parcels and packages. Our software supports a wide variety of Avery, NCR, and Rittenhouse labels that you can purchase from office supplies. You can also use plain paper for Shipping Labels. You do have to enter address information for printing directly on envelopes since this is considered metered mail, but you can opt in the software to not print the return and delivery addresses, so you can print “just postage.” Packages do not normally require customs forms unless they are international packages or if they are going to an APO address; they are not always required. We do apologize if there was a misunderstanding regarding how our software works and what value we provide, but we would be happy to provide you with any further clarification. So we can better assist you, please contact us at social@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.

Vince Y.
Customer Care Manager

Stampsales says: (8 years ago)
LoL this is the biggest load of BS I work for stamps.com and there isn't a single truth in any of this, maybe you didn't follow the tutorials or maybe you should call our customer support line they can help you do it correctly.

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