stamps.com Complaint

stamps.com Complaint

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Cannot cancel Stamps.com - charged for unwanted service membership


I signed up for Stamps.com under a promotional offer of free postage after a trial period. USPS offers their promotional cds in their locations. From the beginning, it was NOT as promised. It took over 2 months to get 'free' scale. I never received my 'free' postage from promotional offer. I have emailed 3x now asking for cancellation of service and refund of fees. Never heard back from 1st email request, 2nd email request said CALL! I do not have access to a phone since I am home bound recovering from injuries. On 6/29, they took out monthly fee AFTER I had requested them to stop service and OVERDREW my account. Now, on 7/4, Stamps.com is trying to hit my account again for a monthly fee. I have never used their service or their scale. They suck!


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Comments


StampsCom says: (5 years ago)
 0
Stamps.com would like to apologize for the negative experience you recently encountered.

Regarding your free 5 lb. digital scale, Stamps.com does not send the scale out automatically upon creation of your account as customers who use Stamps.com can use any scale in conjunction with our service.

Once you become a new customer and complete the registration process, you will see a window that asks if you would like to order your free scale immediately. (Note: The free scale requires a shipping and handling fee.) If you do not choose the order the scale at the completion of registration, you can still order it at a later time. Instructions on how to order the scale after the registration process are included in the Stamps.com new customer "Welcome Email."

In order to redeem the promotional postage, you may mail us a postcard voucher every 30 days after the end of the 4 week trial period. Each promotional postcard must contain a NetStamp bearing postage.

We would be happy to further assist you with your concerns. Could you please e-mail us your contact information to Social@stamps.com?

Thanks!
Kristen
Stamps.com Customer Care






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