stamps.com Complaint

stamps.com Complaint

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Beware this company!


I signed up for a 4 week trial and ordered the start up kit and scale. They never came. A month later I checked with them, nothing. Two months later and BAM, $48 in "service fees" charged to my CC, but still no ordered supplies.

I called to cancel, asked them what I was paying for if I could not use the service and they said "access". So it costs $16 a month for "access" the then go buy postage from them. They acknowledged that they never sent the ekit but still charged me. The lady in cancellations was terribly rude and high pressure, keeping me on the phone for 25 minutes trying to talk me out of it. Her name was Terry B. Stamps.com is like a bad used car lot that valets your car and holds the keys hostage while they pound you.

I'll be filing a complaint with me credit card company over the charges.

Stay away!


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Comments


StampsCom says: (6 years ago)
 0
Thank you for taking the time to provide us with feedback about your experience with Stamps.com. We are sorry to hear that your Welcome Kit had not arrived. We are sorry to hear that you encountered a negative experience with our Customer Support Representative. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.

Stamps.com is a licensed vendor of the USPS and is a software program that allows customers to print and create valid USPS postage. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it.

So we can better assist you, could you please contact us at social@stamps.com? We will do our best to look into this issue and respond to your inquiry within 24 business hours.

Sincerely,
Vince Y.
Customer Care Manager
Stamps.com






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