stamps.com Complaint

stamps.com Complaint

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BEWARE the website. DO NOT CREATE AN ACCOUNT!


This review has been resolved or replied to by this company.
Wonderful, charming folks work for this company . . . their job and the website is geared completely to taking your money for something you don't need, don't want and had no idea you were buying. The website requires that you sign up to get info; unfortunately, I thought I was buying stamps and, the Postal Service used to require the same sign up. Unfortunately the review that comes up first on Google for this company is 4 1/2 stars with 107 reviews. Shame on me for not realizing these reviews were at THEIR website! I have not been able to log on to their website on ANY computer or network since I discovered this "scam," never used their service AND only realized what had happened when I saw their first charge on my checking account. Got NO emails confirming anything, not in spam either. Note I am a computer professional and am very savvy in this Internet world so, if I got "had" NEVER having been "had" before, this is very good ruse. I'm out $15.99 and the customer service rep did a very good job of trying to keep me as a customer. In fact, I DID get an email (surprisingly this one came through)asking me to rate my customer experience. Unmitigated gall! "We're robbing you. Tell us how you like it!" It required 2 phone calls to finally close my account . . . fingers crossed that it actually happened. Buyer BEWARE! This company is unethical at best. At worst, they know exactly what happens on their website and have set it up to do just that. I believe the latter and am considering notifying the US Postal Service. Unfortunately, right now, they have more crises on their collective minds! Too bad.


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Comments


StampsCom says: (6 years ago)
 0
Hi HeyMic,

Stamps.com would like to apologize for any misunderstanding that occurred. While Stamps.com is a licensed vendor for the USPS, we are not the USPS itself.

We do ensure that our customers see our billing information before they create their accounts. Our billing is also explained before we ask for a credit card.

During the registration process, before you create an account, on the page called “Postage Account Credit Card Authentication” all prospective customers will see the following text: “Why do you need my credit card information? Your credit card is required by the USPS to set up your USPS postage account. Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period (only $15.99 per month).”

Stamps.com follows up immediately with a Welcome E-mail that reiterates this process. We also ask customers interested in our service to read the Service Agreement and the information contained in their Welcome E-mail.

We do apologize again if there was any confusion with regard to our policies. So we can better assist you, could you please contact us at social (at)stamps.com? We will do our best to look into this issue and respond to your inquiry within 24 business hours.

Sincerely,

Vince Y.
Customer Care Manager
Stamps.com






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