stamps.com Consumer Complaints All Reviews

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stamps.com Reviews

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  • A bad idea



    I would suggest never using Stamps.com. Stamps.com is a service that charges a monthly fee for using it, plus you are paying for the cost of your shipping fees (boxes, stamps, etc). The online interface is difficult to use, and there is no real reason to use the company, all you really need is a shipping scale and printer, which you can buy online. When I cancelled my account, they did NOT tell me I needed to manually cancel my monthly delivery of stamps AFTER I had already cancelled my account. I wrote to them asking them to cancel it (it had been a month since I had used the service, and... More...
    (Miscellaneous)
    appleacres49's Picture   appleacres49    0 Comments   Comments
  • Refusal



    I ordered stamps.com by email, but immediately I recognized my mistake, so I canceled "order" and repeated such by email. That obviously did not reach you. I will refuse the mail, or will turn it back immediately. Please eliminated all fees from my account. Hopefully, this communication will come to your attention. More...
    (Delivery Services)
    ludsevmd's Picture   ludsevmd    0 Comments   Comments
  • Stamps.com is a ripoff!



    When I signed up for Stamps.com I was under the assumption that it was a "pay-as-you-go" service, and I was even prepared to pay a sign-on fee and slight markup on postage, on that premise. Unfortunately for me, in their sign-up interface, they managed to obfuscate their requirement for an ongoing monthly service fee (which is automatically charged to the credit card). Somehow, they cleverly managed to get that fine print past me and I have rarely fallen for scams. I've learned my lesson, but got ripped off for one monthly fee of $15, which they automatically charge when you... More...
    (Miscellaneous)
    floydbh's Picture   floydbh    0 Comments   Comments
  • stamps.com is a ripoff



    When I signed up for Stamps.com I was under the assumption that it was a "pay-as-you-go" service, and I was even prepared to pay a sign-on fee and slight markup on postage, on that premise. Unfortunately for me, in their sign-up interface, they managed to obfuscate their requirement for an ongoing monthly service fee (which is automatically charged to the credit card). Somehow, they cleverly managed to get that fine print past me and I have rarely fallen for scams. I've learned my lesson, but got ripped off for one monthly fee of $15, which they automatically charge when you... More...
    (Miscellaneous)
    hitpure's Picture   hitpure    0 Comments   Comments
  • Help



    When I went to the web site for my free download of introductory stamps I had a heck of a time. I am a private person not a company. I could not navagate the site and ended up having to order 20 dollars of stamps and stamps I was able to print were for 1 dollar and fifty cents. Now I cant use them. Please recind everything I did and cross me off your list. Thank You More...
    (Miscellaneous)
    Dudleyes52's Picture   Dudleyes52    0 Comments   Comments
  • Billed for account I did not know I had



    I got an email from Stamps.com stating that my credit card had expired. I went to the sight and found that I had an "account" that cost $15.99 a month. I contacted them asking for cancellation and a refund for the months I was billed (my bad, I did not notice the charge on my cc bill, but hey, $15.99 didn't raise a red flag). I never, once, used the service. They replied that I had to call and cancel and that "After thorough review of your account history, we%u2019re unable to issue a refund for the charges in question. Your account was open when these charges were... More...
    (Miscellaneous)
    des4d's Picture   des4d    0 Comments   Comments
  • This is a scam



    I created a stamps.com account as a test a while ago. I did not realize they actually started charging $15.99 a month on 06/07/2014, so a total of $79.95 as of today. They feature a trial period, after which they start charging $15.99 a month. But no notice is sent before the end of the trial period. I NEVER EVER used their services and do not even know what it is for. I am now trying to close my account but again the interface is very opaque. They may have legal / official arguments to charge that money. But as many forums report over the internet, users are very badly informed... More...
    (Government, Civil Services, Politics)
    alexispreel's Picture   alexispreel    0 Comments   Comments
  • Terrible Business Practices and Charges



    So I had received the trial offer for stamps.com in the mail and decided to give it a try. I set up my account thinking that I would be using it since it was the time of year in which I usually have to send a lot of mail. I never used the service but kept it until the last day of the trial offer period in case I needed. Once the day to cancel came, I went online to cancel my account, but unfortunately nowhere was it made immediately apparent that in order to cancel your account, which was created online, could only be cancelled by phone. As it was 9:30pm on a Friday when I had attempted to... More...
    (Miscellaneous)
    Silver0024's Picture   Silver0024    0 Comments   Comments
  • LAME!



    just ordered photo stamps 1 week ago from stamps.com. Turns out that the stamps they offered and I ordered are the old rate that is no longer in effect ($.46), has gone up to $.49. No I have to add more stamps for these to be useful. the company is called stamps.com, you'd think they would be experts on what they are selling but they aren't. TOTALLY STUPID!!! More...
    (Miscellaneous)
    nycconsumer's Picture   nycconsumer    1 Comments   Comments
  • monthly charges



    I t5ook the trouble to go back to my Emails to the time you told me my account was opened with you. I do not see any deta8ls about your monthly fee charges which you have been charging me for 1 year's time with no orders being placed, or a call to me advising me why I haven't ordered in all this time. I just spoke to your Supervisor , Erica, but was disconnected. Since she has my telephone on file, kindly have her call me back, so that we may complete our conversation, Do I have to complain to the U.S. Postal service to get the proper credit for all these months of 15.99... More...
    (Miscellaneous)
    aflaks's Picture   aflaks    0 Comments   Comments
  • Stamps.com "the not so efficient stamp company"



    Initially started an order and cancelled within 10 minutes. Company still charged monthly fees even though I had never received the information aacket needed to use their product. Upon receiving the monthly fee, I went online to try and cancel account but this can only be done by a phone call. Called stamps.com and was on hold for about 15 minutes where I was transferred to an agent who stated that the fees were valid. It took another 10 minutes to cancel the account. Beware of hidden fees with this company!!!! More...
    (Miscellaneous)
    fivejaze's Picture   fivejaze    0 Comments   Comments
  • stamps.com is a racket



    when I was charged for a months service but had never received my intro packet I called customer service to cancel and was offered an additional "30 days free"... no one bothered to tell me it could not be used on a public computer. I never received my free postal scale and ended up being charged for 2 months service. Even though I never used the service I was refused a refund. Big scam. I will never use labels from sites that use stamps.com until Stamps.com makes this right. (stamps.com) More...
    (Miscellaneous)
    SavySHopper's Picture   SavySHopper    0 Comments   Comments
  • Sad



    For many years I have been ordering customized stamps. I use them on special occasions and they make unique gifts for Brides, graduates and many other occasions. AND YOU HAVE TO GO AND COMPLICATE IT. I do not like having to buy these labels and then print the postage myself. I want simple STAMPS! I looked and looked on the website and all I could find was how to buy labels.If it wasn't my last child's graduation, I'd say forget it. Because labels require software now and a printer. You really did suck the fun out of this. More...
    (Miscellaneous)
    emmayus's Picture   emmayus    0 Comments   Comments
  • Misleading Cheating



    When I signed up, I thought I was signing up with the USPS so I can pay postage online. I did not know I will be charged for $9.99 for the "free scale" and $15.99 monthly fee by a company until today, 4 weeks later. I usually read the fine prints and I did not see these information. I don't know how they hide them. The only reason I gave them my credit card number was because I thought they were the trustworthy USPS! I did not even use their service once. The scale is useless to me. They would not credit the charges back to my credit card after I called them. They only... More...
    (Miscellaneous)
  • Stamps.com charges you and DOES NOT give you your money back!



    I was hoping that stamps.com would be a better way to print postage than the USPS site. I created an account and was required to put $10 into a stamps.com account for purchasing stamps. After I couldn't print any stamps I searched the site for answers and found out that after the trial I would be billed more than $15 a month. I called immediately to cancel and was told my account was closed and I would not be billed. A few weeks later, my checking account was charged a monthly fee. I called them back and was told that my account was closed and I was charged in error and that I... More...
    (Miscellaneous)
    aobriant's Picture   aobriant    0 Comments   Comments
  • Serious software issue designed to take your money!



    Be very careful when using stamps.com software in purchasing insurance. If you are doing several packages and decide to insure any of them, you must manually clear the insurance amount or the software will automatically sell you insurance on every package that you ship out after you enter an insurance amount. This can be quite costly, and they will not give your money back! After reviewing our past stamps.com purchases, we were hit with over $4000 in fraudulent insurance charges because their "clear" button does not clear out that insured amount. I believe this to be a deliberate... More...
    (Insurance)
    bigmike100's Picture   bigmike100    1 Comments   Comments
  • Worst customer service ever



    I wanted to give Stamps.com a try since they interfaced with Quickbooks. It was not readily evident to me how to purchase postage, I called, held for 15 minutes and then was given instructions. I tried this and kept getting messages that the bank was refusing my CC. I tried changing the CC number, thinking maybe I typed it incorrectly. Tried two more times and rejected again with same email. Then I tried calling my bank (this was a whole other issue), finally got a hold of someone at the bank after holding for half an hour and was told that the charges were not even going through to... More...
    (Miscellaneous)
    topspinner's Picture   topspinner    0 Comments   Comments
  • Stamps.com, Incompatible software



    Bad Experience. Just cancelled after being on hold for an hour. We have yet to notice fraudulent charges yet, but hopefully for their sake, they go ahead and just part peacefully. I spent the good part of a week on and off the phone with the customer support, and after hours of wasted time, we still could not get a descent envelope to print out of our printers. I can see this being useable for an individual doing business for themselves, however, for a small business with multiple users, (with multiple printers) it is just not a feasible service for the hassle it costs to maybe get... More...
    (Miscellaneous)
  • disappointed



    I got a gift card for stamps.com for a baby shower gift. I loved it and had no clue you could even do something like that. I thought it was super neat and waited til just the right time to use it. I thought it would be awesome to have my sons 1st birthday pic on the stamps that I sent out invites to the party with. I was so excited. I had professional pictures made. I paid extra for copy release so I could use them on the stamps. Stamps.coms website says it takes 1-2 days total for processing and 1-3 days total for shipping. I figured 5 days max to recieve the stamps. Yesterday was business... More...
    (Miscellaneous)
  • complaint



    I will never use this service. I signed up for the service and was told that there was no charge. The actions that this company did was to charge my account 1.oo processing fee that was not told to me which threw my account off since i am on a strict budget causing many checks to bounce costing me $120 in processing fees. i will never do business with any company that does not give full disclosure. they tried to tell me that when you register you cards online tht there is a processsing fee to see if your account is valid. that is strange for i do business online and nobody has ever charge... More...
    (Credit Cards, Finance, Banks)
    jray4's Picture   jray4    1 Comments   Comments
  • Credit card Hijacked for helping a customer out



    Be sure to read the email that Stamps.com sends you when you begin the "Trial period". You are automatically charged after that period untill you call their support line to cancel. I take full blame since I could have checked my CC statement. I actually downloaded this program to help one of their customers figure out why they couldnt print on a envelope. Their software sends B5-JIS paper size to the printer its printing to instead of the envelope size you call out for in the program. Its a trick old trick from the 70's trying to trick a printer to print on the edge of the... More...
    (Internet - Sponsored by DIRECPATH)
    wojtub's Picture   wojtub    0 Comments   Comments
  • Cannot cancel Stamps.com



    I signed up for Stamps.com under a promotional offer of free postage after a trial period. USPS offers their promotional cds in their locations. From the beginning, it was NOT as promised. It took over 2 months to get 'free' scale. I never received my 'free' postage from promotional offer. I have emailed 3x now asking for cancellation of service and refund of fees. Never heard back from 1st email request, 2nd email request said CALL! I do not have access to a phone since I am home bound recovering from injuries. On 6/29, they took out monthly fee AFTER I had... More...
    (Advertising)
    hipdivachick's Picture   hipdivachick    1 Comments   Comments
  • Misleading



    They mailed a promotional packet but it was misleading what you're signing up for. I got charged $10 for a "free gift" scale and the only indication there would be a charge was my order summary emailed to me. It was not clear at all on the page itself that it was what I was ordering. Nor did I want to sign up for a monthly service. When I called to cancel both, they would not refund it. So now I have a scale that I paid $10 for and have no use of. More...
    (Miscellaneous)
    Outiler's Picture   Outiler    0 Comments   Comments
  • Charges?! BEWARE of Stamps.com



    I signed up to use Stamps.com when I sold something on Amazon. I'm not a big seller, just sell a personal item on rare occasion to get a couple extra dollars. I was unaware that I was signing up for a service and didn't see anything which told me there would be a monthly reoccurring fee. From what I have been reading, this has not just happened to me. I review my checking account statements but it took me 4 months to pick up the fradulant $15.99 monthly charge that had been occurring. I called and talked to two separate people who both gave me a too bad, so sad attitude.... More...
    (Miscellaneous)
    mom2hayley's Picture   mom2hayley    1 Comments   Comments
  • Fraudulent and Crooks!



    My wife was fraudulently charged over $200 on her credit card for services her company would not reimburse her! She missed the cancellation by two days and was charged for a full year! Not one month like some people have posted, but a full year! The credit card company would not interceed and Stamps.com would not respond! She never received any service from Stamps.com. This was several years ago and I am still hot! Stamps.com is a ripoff and should be banned from working with the US Post Office! I would NEVER use their service! They are crooks! They have never responded to our... More...
    (Miscellaneous)
    sandyhaired's Picture   sandyhaired    0 Comments   Comments
  • UGH! Rip Off



    Very unhappy with this company. Called to cancel because I never used and was put on hold forever. When I finally got through to a customer service rep., I was given the runaround while he tried to talk me out of cancelling using some high pressure tacticts. On top of it, they won't prorate my fee for cancelling. VERY unhappy! More...
    (Miscellaneous)
    unhappy1too's Picture   unhappy1too    1 Comments   Comments
  • BEWARE THIS COMPANY!



    In July 2010, I bought postage from Stamps.com. I thought it was a one-time purchase. Unbeknownst to me, and without my authorization, they continued to charge me $15.99 per month for 15 months! My husband manages our bank accounts and did not realize that I had not knowingly authorized the billing. He only discovered otherwise when we moved out of state and were reviewing the accounts for closure. When I contacted the company, they REFUSED to cancel my account for over 15 minutes and, when they finally agreed to cancel the account, threatened me with a $15.99 service fee for doing so.... More...
    (Miscellaneous)
    ValW's Picture   ValW    0 Comments   Comments
  • BEWARE the website. DO NOT CREATE AN ACCOUNT!



    This review has been resolved or replied to by this company. Wonderful, charming folks work for this company . . . their job and the website is geared completely to taking your money for something you don't need, don't want and had no idea you were buying. The website requires that you sign up to get info; unfortunately, I thought I was buying stamps and, the Postal Service used to require the same sign up. Unfortunately the review that comes up first on Google for this company is 4 1/2 stars with 107 reviews. Shame on me for not realizing these reviews were at THEIR website! I have not been able to log on to their website on ANY... More...
    (Miscellaneous)
    HeyMIC's Picture   HeyMIC    1 Comments   Comments
  • intentional rip off!



    I too foolishly signed up for a free trial- think it was offered as a "reward" through my charge card's reward points. I never once used one aspect of the service, got no email reminders or mail. 3 months later, I called to cancel (hoping for a refund of UNUSED service), and was given extremely hard sell to not cancel and try to renew. I simply couldn't end this guys' pressure! No means no right? Anyway, I am FURIOUS to see yet another charge on this month's bill. Disgusted I have to call back again More...
    (Delivery Services)
    mwerky's Picture   mwerky    1 Comments   Comments
  • Charged for NOTHING, horrible customer service



    I somehow stumbled onto the site looking to order free flat rate boxes and print out a single shipping label. Without reading enough fine print, I suppose, I signed up, thinking it was needed to print a label. Four weeks go by without me ever logging back in or doing a single thing with my account and I found I've been charged for a "pro" account. Days over my 4-week trial, the customer service reps were totally unhelpful and wouldn't refund the charge, even though I explained how it as a good faith, honest mistake, and clearly had never used the service. HORRIBLE,... More...
    (Miscellaneous)
    lmmdg's Picture   lmmdg    1 Comments   Comments
  • Fraudulent and deceptive



    I went to the Stamps.com site to find out what their services cost and whether their software worked on mac's. I had to create a login to get the information. By then they considered me a customer and started charging me for the service without me confirming I actually wanted to use it. As soon as you send for the "free" kit you are signed up. I thought they were just confirming that I wanted the service but no, they were charging me for a service I didn't want. I decided that their price was too high for my small usage and would not have signed up. I don't... More...
    (Internet - Sponsored by DIRECPATH)
    akeleven's Picture   akeleven    1 Comments   Comments
  • INSURANCE FRAUD



    This review has been resolved or replied to by this company. DO NOT USE A RIP OFF. YOU BUY INSURANCE FROM THEM UPFRONT AND THEN THEY BILL YOU FOR IT ALSO. SO YOU PAY TWICE. THEN THE TRIAL IS NOT FREE. RECIEVED A STAEMENT SAYING NOT A BILL AND THEN THEY TOOK IT OUT OF MY ACCOUNT. A TOTAL RIP OFF. DO NOT USE. SHIP FOR FREE THROUGH USPS YOURSELF. SAVE YOUR MONEY. CUSTOMER SERVICE IS HORRIABLE. More...
    (Miscellaneous)
    GADGETTOWN67's Picture   GADGETTOWN67    1 Comments   Comments
  • Unsatisfactory Customer Service



    I added $$ to my account to ship packages, when I found out the service I needed was unavailabe I called to cancel my service and was told it could take over a YEAR to refund my money. I got the runaround from this CS person for 20 minutes about all the other options I had. I am a very capable person, having this person try to show me something I already know wouldn't work for me was insulting. Stamps.com should teach thier employess the USPS services so they know what they are talking about. Very dissapointed in this service and refund policy for postage in your account is a... More...
    (Miscellaneous)
    ava10048's Picture   ava10048    0 Comments   Comments
  • RIP OFF!!! STAY AWAY



    I got a cd in my mail from stamp.com and to check out the services. It does not let you see any services until you put your credit card number. And without my consent I was being charged $17 every month. Calling customer service will never help. They do not refund or cut the service, even if you don't use their service. STAY away!! don't use stamps.com.. This product makes no sense and customer service is totally imposible to deal with. More...
    (Advertising)
    prajeshm's Picture   prajeshm    1 Comments   Comments
  • Doesn't always work with IE9



    Have been a customer of theirs for years, and have had a series of software compatability issues, but this last one, as of Mar 2011 is a real kicker . . after I upgraded from IE8 to IE9 (win7 64bit OR 32bit, I tried both) their software stopped working . . after a series of folks worked with me and their own testing couldn't reproduce the problem, they basically said, "yr on yr own," instead of spending more time with me to isolate the issue, so that OTHER customers don't have the same problem . . I canceled . . . buggy UI, not enough resolve when the problem isn't... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    lcapelis's Picture   lcapelis    0 Comments   Comments
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